We're certain that you'll love your gorgeous faux flowers. But if you're not completely happy, we offer a refund or exchange within 14 days of your delivery.
Please note DRIED FLOWERS are non returnable.
Please note bespoke orders for faux or dried flowers are non returnable.
Please note Socks, Earrings & Hair clips are non returnable.
If you do want to return a qualifying item, it needs to be unused and in its original condition and packaging. To return your product, simply post it (along with a copy of your original order) to:
Fox Flowers (Returns)
Xtra Space ( 128 )
Unit 4-6 Crowborough Business Park
Crowborough, East Sussex
The small print: You'll have to pay your own shipping costs - which are non-refundable - for returning your item. Also if you are returning items from abroad export and import duties will have to be paid by yourselves.
Once we've received and inspected your return, we'll email you to let you know.
Provided you're approved, we'll automatically credit your original method of payment. The time it takes to appear in your account will vary, depending on your card issuer.